In the hopes no other child might have to deal with Daddy and a hack saw, I shot Little Tikes a quick email to tell them what happened. I didn't ask for a thing, just told them what happened and asked them to look into making a design change. Frankly, I told them Brayden is probably too old for the toy and should have known better. Someone from customer service called within 24 hours to talk to me. They apologized for the accident, said they would send a part to replace the piece that was damaged and offered to send a toy to Brayden for his troubles. While I am often insistent on fair consideration for my troubles, in this case I have to emphasize that Little Tikes was all about making this right without a single request from us. Two days after the call we received a letter confirming the offer and apologizing for the mishap.
In a world where we so often see companies shifting blame and wiggling out using fine print, I applaud Little Tikes for their customer friendly customer service.
1 comment:
Interesting and happy development. You know they're going to sue you for trademark infringement though, since you're using their mark on your blog?
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